Return & Shipping

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Products must be returned new and unused. If you are not satisfied with your purchase for any reason, please contact the Customer Service support team with your order number, items you would like to return along with a reason within 14 days of receipt and the Customer Service Division will provide an authorized RMA. Any returns that are not accompanied by an authorized RMA number will not be returned or refunded. You will receive an email confirmation when your return is processed.

Items Not Eligible for Refund:

 

• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Returns received in damaged/worn condition.
• Returns received after 14 days of the original order shipment date.
• Shipping charges, except in cases where we have made a shipping error.

 

Damaged contents. If you receive your shipment and you observe damaged items, please make sure to take a photo of the outside of the shipping box, inside of the box as is and a picture of the damaged product(s). Immediately email our Customer Service Team so that they can investigate the matter with our Shipping Department.

Excessive returns are monitored and we reserve the right to limit returns or exchanges. Claims for missing items must be within 14 days of receipt. If proper notification is not submitted to the Customer Service Division within 14 days from the shipment received date, the Customer Service Division will not be able to process a request for return or submit a claim for missing items.

 

Returned Shipment

Shipments returned due to incorrect shipping information provided at the time of order, will be automatically refunded once shipment is received, less the shipping charges. For information that require clarification, a Customer Service Team member will reach out to you for clarification on the shipping address. If a response is not received within 14 days from the order received date, it will be automatically cancelled from the system.